Refund Policy

Effective Date: 29-April-2025

Thank you for shopping at Tazah Global’s partner store Esavio. We strive to provide a seamless shopping experience and want you completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By purchasing on our website, you agree to the terms of this Policy.

Replacement Eligibility:

Product Eligibility
As a responsible company, Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken, or faulty. If you receive a product that is incorrect, faulty, broken, or damaged you are eligible for a free replacement.

Timeframe
Esavio will cater all complaints landed within 30 days of delivery.

Your request for a replacement within 7 days from the date of delivery will be done free of cost. After 7 days, there will be certain charges for the replacement.

Replacement Process

Initiation
To initiate a replacement, please share a video of the incorrect, faulty, or damaged product with our customer support team at support@esavio.com within the eligible timeframe.
In many cases, the issue may be due to product usage, and our team can guide you on fixing it. If we determine that the product is indeed faulty:

Option A:
We will ask you to ship the incorrect, faulty, or broken product in its original packaging (original product box and all accessories) to:
Tazah Global LLC, Warehouse #13, Plot #4488, Al Sajaa Industrial, Sharjah, UAE

Within 5 working days of receipt, we will ship the replacement for you free of charge.

Option B:
We will schedule a replacement for you within 14 working days. Please pack the product (original product box and all accessories) for the courier to pick it up and provide you a replacement.

Please note that we do not offer a replacement for “change of mind.”

Refund
We do not have a refund policy.

This policy applies to all products fulfilled through Tazah Global and Zambeel UAE.